COMPLAIN ALL YOU WANT! (read time :23)
As the CEO of a small publishing corp for 33 years, I ultimately got fed up listening to people complain. So I finally took a stand and wrote a new mantra: “You have a request I’m all ears, you wanna complain I’m not listening!” Life and business changed after that and I learned a valuable lesson: Complaining provokes reaction, however requesting invites resolve. A “request” guarantees one of three responses: an acceptance, a counter-offer, or a denial. A complaint prolongs the debate and inevitably invites a combative reaction—which costs time and money. Make sense? Therefore, when dealing with your staff, customers, fans, bandmates, manager, agent, publisher, producer, partners, distributors, investors...even friends and family, YOU be the one committed to resolving the dispute, not the one trying to win it—so that you can finally get back to running your company, working on your art and creating something worthwhile!
|Posted By James Walsh|
| Complaints |
" I can't complain but sometimes I still do" ... Joe Walsh of The Eagles "Lifes Been Good".
|Posted By Debra Russell|
| problem vs. solution |
When you complain, you're focused on the problem. When you suggest, you're offering solutions.
|Posted By Paula Maya|
| Right on!! |
As the question goes: Do you wanna be right or you wanna be happy? I'd say use this technique with your boy(girl)friend as well! Thanks Michael, paz!
|Posted By Roger|
| Fantastic! |
I remember you talking about this in seminars. A phrase you used was "a request is much more powerful than a demand". I think this applies to life in general. Something that comes to mind these days where this could be used is in the world of politics. The more people make demands, the more resistant the opposition will be. I won't bring up specific examples, as I don't want to spur a political debate. I just think if there were more requests, we'd be in a lot better shape.
|Posted By Big Dave Little|
| COMPLAIN ALL YOU WANT! |
You nailed it! I paint pictures of my life (with my songs) and complaining NEVER painted shit!
|Posted By Skippy O'Nasica|
| Awesome post! |
Complaining is draining. Requesting puts the wheels in motion - either towards getting what you want, or to accepting that you're not going to get it. So you can move forward, whichever way it pans out. A friend of mine practises your philosophy, and it works well in personal life as well as business. As soon as someone starts to complain, he'll interrupt them loudly and say, "I want to hear some good news! Who's got some good news!" People are often taken aback at first. But they soon learn not to complain around him, and often come to realize he did them a favor - by directing their minds towards positive thoughts.
|Posted By Aaron Nicholson|
| So Well Said |
Thanks for such a concise way of framing this vital point!
|Posted By Rachel|
| Half full... |
Thanks Michael! I agree!!! Complaining is de-energizing...we all do it, but I feel so much lighter in spirit when I think of all the amazing things earth still has to offer!! Just look at a sunrise and see that it is so! Have a JOYFUL season!! I am! Rachel
|Posted By Steve|
| Complaining |
I'm the bandleader & business manager of a small 3 piece blues band. When I hear complaints from either bar/venue staff, or my band. I have to take it as a request. I.E. not take it as a personal slam, but look at the complaint to see what needs to be changed. Sometimes it's just a simple adjustment in volume. I have also had to field complaints about pay vs gas money in the amount we travel to perform for peanuts. In the end, a good time is had by all & I am satisfied by a good performance by my band mates. If & when the economy picks back up, I will be able to ask for more than $100.00 per man when we travel over 100 miles one way to perform.
|Posted By dean|
| complaining |
Hah! Good one. In my business consulting the related form is "take this problem to my boss" - to which the boss should always insist "I will give attention only when you also recommend a solution".
|Posted By Larry|
| Complesting |
I request that people consider that pure genius!
|Posted By Goran|
| Well said |
Well said, Michael. Most times people that are complaining are not doing much to change where they are in life. It is easy to point a finger and find excuses as to why you are not where you want to be. Take action and make things be the way you want them to be.
|Posted By Evan|
| Brilliant |
A fantastic take
|Posted By Mitchell|
| complaining... |
I am self-employed, so I get along well with my boss. For personal lives, I've heard some complain as a chronic condition. Nothing is right, everything is wrong and imperfect. Ya know the type? Sometimes it comes with judging, "they never give good Christmas parties here." Or "who does he think he is?" "why does she dress like that?" And YES, I AM SICK OF IT!!! If someone complains about their life, I ask them, Do you have cancer? Is Hitler after you? (I have to know these are not sensitive s ubjects for them) Then, what are you complaining about???? Or I ask them their solution to the problem. Now I can "request" they not direct any complaints toward me!!! I like that!!! Great idea and I'm going to do it!
|Posted By sylvia|
| complaining.... |
I do confess to grumbling at times. It can feel good to "vent" complaints. But deep down, I know I can do better. Complaining about work lowers morale, that's for sure. When I feel powerless, I notice I complain more. What can I do? I can avoid being around the complaining and gossip. I can work on solutions, presenting a problem to the boss with some suggested solutions. I can "request" not to be included in the complaints and gossip. But what about complaining when the boss is laying off alot of people...and you don't know if you're next?